Our After Sales Services:
Our commitment to our customers is to support and provide them with world-class services in all steps. Installation, Familiarization and Commissioning are provided free of charges and accomplished by our expert service engineers and application field scientists who have extensive background in the field. Our team is based in Tehran and regardless of your location anywhere in Iran they are available on short for system upgrades, to solve guarantee issues or any other system-related problems.
We ensure our technicians receiving the training and development they need to stay on the leading edge of the technology curve.
Our application filed scientists teams are well-known university professors with huge publications in their fields who are always ready to help customers effectively managing their systems and develop their new application methods.
Do you have any service issue, please just contact us
Our services includes:
- Installation, Familiarization and Commissioning.
- On-site operational and application training by our qualified engineers.
- Site-acceptance test: whether applicable final tuning for client actual sample will be done on-site by our application experts.
- Guarantee: one year free guarantee for all supplied systems.
- Spare parts availability: We have a depot in Tehran with a large inventory of spare parts to handle most, it not all, of your urgent requirements. Also as we are offering client the latest high-end available technologies, we are providing an spare parts guaranteed for at least 10 years from date of purchase.
- Free consulting with our application scientists for your new samples and test.
- Provide unique training packages and informational conference and seminars, please refer to the relevant page .